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Whether you’re craving bold flavor at home or on the go,Texas Chicken™ is always within reach in Germany. Visit your nearest store or get your favorite meals delivered hot and fresh, just the way you like it.
Whether you’re craving bold flavor at home or on the go,Texas Chicken™ is always within reach in Germany. Visit your nearest store or get your favorite meals delivered hot and fresh, just the way you like it.
1.1 These General Terms and Conditions (“GTC”) apply to the use of the websites, mobile applications (apps), and other digital offerings of Serve a Chicken GmbH, Feringastr. 6, D-85774 Unterföhring (hereinafter “Texas Chicken™”, “we” or “us”), as well as to online orders of products via these services.
1.2 Deviating terms and conditions of users shall not apply unless Texas Chicken™ has expressly agreed to their validity in writing.
1.3 Consumers within the meaning of these GTC are natural persons pursuant to Section 13 of the German Civil Code (BGB).
2.1 Texas Chicken™ operates the online services exclusively as a technical ordering and information platform.
2.2 In the context of online orders, Texas Chicken™ acts solely as a technical intermediary. The presentation of products, prices, delivery times, or payment methods is carried out in the name and for the account of the respective operating restaurant.
2.3 Purchase, delivery, and service contracts for food and beverages are concluded exclusively between the user and the respective operating restaurant (franchisee).
2.4 Texas Chicken™ has no influence over the preparation, quality, portion size, pricing, delivery execution, or delivery time of the ordered products and is not a contractual party to the respective contracts.
3.1 The contract language is German.
3.2 The law of the Federal Republic of Germany shall apply, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
4.1 Use of the online services is free of charge.
4.2 Texas Chicken™ does not guarantee uninterrupted or continuous availability of the services at all times.
4.3 Users may use the online services exclusively for private, non-commercial purposes.
4.4 The online services are not intended for persons under the age of 16. Minors aged 16 or older may only use the online services with the consent of a parent or legal guardian.
4.5 The use of automated systems (in particular bots, scrapers, or comparable technologies) to access the online services or to extract content is prohibited.
4.6 Users may not damage, overburden, or impair the online services and may not gain unauthorized access to them, to networks, or to third-party user accounts. Copyright, trademark, or other proprietary notices may not be removed or altered.
5.1 Certain functions require the registration of a user account.
5.2 Users are obliged to keep their access data confidential.
5.3 Texas Chicken™ is entitled to temporarily or permanently block or delete user accounts in cases of misuse, legal violations, or false information.
6.1 Product presentations do not constitute a binding offer.
6.2 By submitting an order, the user makes a binding offer to the respective operating restaurant.
6.3 The contract is concluded upon acceptance by the restaurant, at the latest upon delivery of the goods.
6.4 Product images are for illustrative purposes only. Deviations in appearance, portion size, or ingredients may occur, in particular due to regional differences, seasonal availability, or supplier-related changes.
6.5 Information on allergens and ingredients is provided with the greatest possible care but does not replace individual inquiries at the restaurant. Cross-contamination cannot be completely ruled out despite all precautionary measures.
7.1 All prices are stated in euros and include statutory value-added tax (VAT).
7.2 Accepted payment methods are displayed during the ordering process.
7.3 In the case of cash payment, the invoice amount is payable upon delivery of the goods.
7.4 Where payments are processed via Texas Chicken™ or commissioned payment service providers, this is carried out exclusively as payment processing on behalf of the respective operating restaurant. Texas Chicken™ does not act as a creditor for collection purposes.
8.1 Deliveries are made exclusively within the designated delivery area.
8.2 Delivery times are non-binding and depend on traffic, weather, and operational circumstances.
8.3 If the customer cannot be reached at the time of delivery for reasons attributable to the customer (in particular incorrect delivery address or absence), there is no entitlement to redelivery or refund.
8.4 In the event of justified suspicion of abusive or non-serious orders, the restaurant is entitled to reject the order or withdraw from the contract.
8.5 Events of force majeure, in particular natural events, strikes, official orders, pandemics, or technical disruptions beyond the control of the restaurant or Texas Chicken™, release the affected party from its obligation to perform for the duration of the event.
9.1 There is no right of withdrawal for the delivery of food and beverages pursuant to Section 312g (2) No. 9 of the German Civil Code (BGB).
9.2 Statutory warranty rights remain unaffected.
10.1 Vouchers may only be redeemed at participating restaurants.
10.2 Cash payment is excluded.
10.3 Vouchers are non-transferable and may not be combined unless expressly stated otherwise.
11.1 All content of the online services is protected by copyright and trademark law.
11.2 Any use beyond the intended purpose is not permitted.
11.3 The “Texas Chicken™” trademarks and brand elements are owned by Cajun Global LLC and are used by Serve a Chicken GmbH under license.
11.4 Where users submit content via the online services (e.g. feedback, reviews, suggestions), they grant Texas Chicken™ a simple, royalty-free right, unlimited in time and territory, to use such content for the operation and improvement of its offerings. Statutory rights of the user remain unaffected.
11.5 Unsolicited ideas, concepts, or materials will not be considered; there is no entitlement to review, use, or remuneration.
12.1 Texas Chicken™ shall be liable without limitation in cases of intent and gross negligence.
12.2 In cases of slight negligence involving the breach of essential contractual obligations, liability shall be limited to the foreseeable damage typical for the contract.
12.3 Liability for damages arising from injury to life, body, or health, as well as claims under the German Product Liability Act (Produkthaftungsgesetz), remains unaffected.
13.1 The processing of personal data is carried out in accordance with the Privacy Policy of Texas Chicken™, which forms an integral part of these GTC.
14.1 Texas Chicken™ reserves the right to amend these GTC with effect for the future to the extent such amendment is reasonable, taking into account the interests of the users. Amendments will be communicated to users in an appropriate manner.
14.2 If the user does not object to the amendments within six weeks of notification and continues to use the online services, the amendments shall be deemed accepted. The user will be expressly informed of their right to object.
15.1 For consumers, the statutory place of jurisdiction shall apply.
16.1 Should any provision of these GTC be invalid, the validity of the remaining provisions shall remain unaffected.
17.1 The online services may contain links to third-party websites or services. The respective providers are solely responsible for their content and data processing; their terms of use and privacy policies apply.
18.1 Texas Chicken™ is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the German Consumer Dispute Resolution Act (VSBG).
